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April Hours

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949.653.9300

AVSG IMUC
CHECK-IN PROTOCOL

AS OF OCTOBER 2022

Over the last few years, we have developed receiving protocols which have allowed us to maximize our abilities to deliver timely care to our patients. We have learned much in dealing with our space limitations in our exam and waiting areas in the face of extraordinary demand. We ask your understanding with our departure from some of the traditions of the past as we outline here what your visit will look like.

WE ARE OPEN WITH THE FOLLOWING GUIDELINES

  • Clients are asked to call 949-653-9300 and notify our client care representative as soon as they have arrived and parked in a parking spot. This will initiate the appointment and you will receive further directions. Please note, we are unable to provide service to clients whose vehicles are in “no parking” zones.
  • Our doctors will continue to meet with the majority of clients outside of the building to expedite your visit and limit crowding exam rooms.  Specific consultations will be taken to exam rooms based on the patient’s needs at the direction of the doctor. Please let our client care representatives know upon arrival of any personal accommodations you may need so that we can best assist you.
  • We ask that all paperwork be completed prior to arrival for all appointments using our online forms and ask that all necessary email communications are completed. Please fill out information online prior to your appointment if you have not done so already.  Online Forms
  • Upon the start of the exam or treatment, we will advise whether the wait time would be more appropriate for you to stay close by or if there is time for an errand. A team member will call you to the tent and bench area to discuss the findings, treatment plans, and other important information with our doctors. Please prepare to keep yourself and your pet comfortable during your wait.
  • We are requesting that clients do not transport pets if they themselves are ill and that they limit the number of people that attend appointments.

We know your time is valuable and we are doing all we can to avoid having you wait weeks for an appointment or hours to see a doctor. Appointments may be delayed unexpectedly while we are handling the needs of patients in critical situations. We appreciate your patience and understanding while we do our best to help everyone in need of our services, and we sincerely apologize for any delays you may experience.

Please do not allow your pet to urinate on sidewalks, business entryways, or bushes surrounding the buildings. There is a grassy area closest to Edinger Avenue with a pet waste station.

For additional questions or concerns, please contact us directly at 949-653-9300 or by email for clarification and further information.

Thank you again for your flexibility during this time of transition.

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